Delivery
We start production of your products within 48 hours of ordering.
-Delivery delay
Delivery in France takes 6 to 10 working days.
Delivery in the European Union the announced time is 7 to 14 working days
Delivery to the rest of the world, delivery time is 10 to 14 working days
We deliver all over the world, from France.
Delivery is always tracked, we transmit the tracking automatically.
With our carrier and partner Laposte, we always select the most practical and quick shipping method for each of your orders and always group your items (if several different orders are sent to the same recipient, they will be grouped in one package).
List of overseas countries that we can deliver to:
Guadeloupe, Martinique, Réunion, French Guiana, Mayotte, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon.
Delivery to New Caledonia, French Polynesia, Wallis and Futuna and Clipperton will always be without tracking.
Customs fees:
Parcels sent outside the European Union are, depending on the country of destination, subject to customs fees.
These fees are calculated differently in each country, depending on the value and type of product.
It is the end customer who is responsible for paying these import charges/taxes.
-Unsuccessful sending
1. Cancellation
Please notify us as soon as possible if you wish to cancel your order.
If the order has already been shipped, please sign the package and refer to our returns policy. We will not take any responsibility if customers refuse to sign the package.
2. Unsuccessful delivery
Notes about packages returned to us (due to unsuccessful delivery caused by the following reasons):
① Incorrect address.
② The shipping company could not contact the recipient, or the recipient was not at the delivery address.
③ Waiting for collection requested by recipient, but recipient has not been shown.
④ Customs (or us) contacted the recipient, the recipient refused to sign the package directly without contacting us first.