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Return information and “Satisfied or refunded” guarantee

Return/Exchange and “Satisfied or refunded” guarantee



-What is your refund policy?

All items purchased may be returned and/or refunded, subject to management's discretion and approval, taking into account the following conditions:


Return requests are accepted within 14 business days of delivery.


All items must be returned in their condition, delivered with all their parts and labels.


Damaged/defective/incorrect products may be exchanged.


Cancellation of an order may be made before the orders have been shipped and management reserves the right to refuse any cancellation made after the items have been shipped and/or after 5 hours of the initial purchase.


Return costs are our responsibility.


    Management reserves the right to refuse any returns/refunds and each case is subject to the sole decision of the company.
    The company will not be responsible for any errors in shipping addresses provided by the customer and will be subject to returning the product before receiving a refund.


    Any change of address is subject to management approval and shipped/completed orders are strictly non-modifiable.


    - How long do refunds take?
    Refunds may take up to 10 business days, depending on the checkout system.


    - I still haven't received my refund? 
    Please notify us immediately by email if you have not received it after 2 weeks from the day we agreed to refund.

    DAMAGED ITEMS

    - What should I do if I received a damaged item?

    If you have received a damaged item, let us know immediately and you will either have the choice of getting a refund or exchanging your item.

    If the product does not meet your expectations and you wish to make a Return, contact our customer support (contact@tekbold.com) and we will explain the steps to follow.